Video Stream Unavailable

The error you have encountered is caused by a failure to connect to vital video content services. The leading cause of this issue has been found to be firewall settings, or other services within a user's network that block key ports or domains.

Below is the list of ports and domains that must be available to your player. If you are in a corporate network, check with your IT department to ensure these are all available.

Required ports:

• 1935
• 443
• 80

Required domains:

• *.brightcove.com
• *.brightcove.co.jp
• bcove.me
• *.o.brightcove.com
• brightcove04.o.brightcove.com
• hls.ak.o.brightcove.com
• uds.ak.o.brightcove.com
• brightcove.vo.llnwd.net
• *.llnwd.net
• *.edgefcs.net
• *.edgesuite.net
• *.akamaihd.net
• *.analytics.edgekey.net

Here are some additional steps you can take that may resolve the issue:

• Try connecting using a different browser. Your current browser may have settings or plugins that are blocking the Required Ports mentioned above.
• Try connecting to a different network if an alternate is available. This issue is often network-specific.
• If possible, try viewing the video from a mobile device. Often only Flash playback will be blocked or will fail.